Shipping policy
Ascending Heights Lifestyle Store – Shipping Policy
Processing Time: Orders are processed within 1–3 business days after payment confirmation.
Shipping Times: We ship internationally via our fulfilment partner (CJ Drop shipping). Estimated delivery times:
- Standard shipping: 8–20 business days
- Expedited shipping (where available): 5–10 business days
Delivery times may vary due to customs clearance, public holidays, or carrier delays.
Tracking: Once your order ships, you'll receive a tracking number by email so you can follow your order's journey.
Shipping Costs: Shipping costs are calculated at checkout based on your location and selected shipping method.
Customs & Duties: International orders may be subject to customs duties or import taxes levied by your country. These fees are the buyer's responsibility and are not included in our prices.
Lost or Undelivered Packages: If your package hasn't arrived within the estimated window, please contact us at tshidiso218@gmail.com and we'll investigate with the carrier.